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How do I get access to what I bought?

Digital products are delivered instantly, you'll find them on your Downloads page right after payment is confirmed.

What payment methods can I use?

Checkout is powered by Stripe and shows whichever methods are available for your card, country, and device, cards, plus fast options like Apple Pay or Google Pay when eligible.

Are sample packs and files available right away?

Yes, every Store purchase unlocks instant digital delivery, no waiting.

What's the difference between Basic and Premium?

Both give you access to the Academy's courses. Premium also includes a monthly private session with a mentor, compare plans on the Academy page.

Do I need a subscription for a private mentor session?

No, Premium includes one per month, and anyone can buy mentorship credits to book a session without any subscription.

What is a mentorship credit?

One credit lets you book one private 2-hour video call with any mentor, just you and them. Credits are sold individually or in cheaper packs and don't expire.

How do I book after buying?

Go to Dashboard → Sessions, pick a mentor and an open time. Your credit is spent when the booking is confirmed.

Can I get a refund?

A credit purchase is fully refundable within 15 days as long as none of its credits have been used. Once a credit is used to book a session it can't be refunded, even before the session happens.

What if I cancel or the mentor doesn't show?

Cancel at least 24h before, or if the mentor doesn't show, and your credit is returned automatically so you can rebook.

How do I book a session with a mentor?

Premium members can book their monthly private session from their dashboard.

How does the mentor referral link work?

Each mentor has a personal /r/ link. If someone subscribes to the Academy through it, that mentor earns a recurring commission on each payment, for as long as the subscription keeps paying.

When do mentors get paid, and what's the share on credit sessions?

Commissions sit in a 15-day hold, then become available to withdraw to the mentor's bank via Stripe. For a credit-paid session, the mentor earns a set share (currently 80%) of the credit's value once the session is completed.

I forgot my password, what do I do?

Use the "Forgot password" link on the login page to reset it.

Something isn't working, who do I contact?

Send us a message using the form on this page and we'll get back to you.