Store purchases

Because Store products (sample packs, presets, MIDI, templates) are downloadable digital files, all sales are final once the download has been made available to you, except where the file is faulty, corrupted, or materially different from its listing — contact us and we'll fix it or refund it.

Services (Mix & Master, Ghost Production, Music Production)

If we haven't started work on your request yet, you can cancel for a full refund. Once work is underway, refunds are considered case-by-case based on how much work has been completed; we'll always try to resolve issues with revisions first. If we're unable to deliver a service you've paid for, you'll be refunded in full.

Academy subscriptions

You can cancel your Basic or Premium subscription at any time from your dashboard and keep access until the end of the period you've already paid for. Separately, the platform offers a full refund of a subscription payment within its refund window (15 days of that payment), on request. There are no partial or pro-rata refunds for subscriptions.

• Subscription refunds are always a full refund of the payment — never a partial amount.
• We don't pro-rate for unused days within a billing period.
• Requests must reach us within 15 days of the payment you want refunded.
• After the window closes, a refund under this policy is no longer available, though we may still act where required by law.

Mentorship credits

Mentorship credits (bought individually or as a pack) can be refunded in full within 15 days of purchase — but only while none of that purchase’s credits have been used.

• Credit-pack refunds are always a full refund of what you paid for that pack — never a partial amount.
• The refund is only available while every credit from that purchase is still unused.
• A credit that has already been used to book a private session is not refundable, even if the session hasn’t happened yet.
• Free or promotional credits have no cash value and are not refundable.

Card disputes and chargebacks

A chargeback (opening a dispute with your card issuer) is not the same as requesting a refund from us, and is handled as a separate process. You may not be entitled to a refund under this policy and still be able to raise a dispute with your bank; likewise, opening a dispute doesn't change what this policy allows. We reconcile disputes independently of voluntary refunds.

How to request a refund

Reach out through our Contact page with your order details and what happened — we review every request individually.