Get your plugin running.

Install on macOS

Our macOS installers run on Apple Silicon and Intel Macs. When there's a choice, pick the one for your chip (Apple menu → About This Mac); a Universal installer fits both.

1. 01

   Download the installer from your licence page: Account → My software → the plugin → Download.

2. 02

   Open the downloaded file and run the installer inside it. macOS may ask for your password to put the plugin in the shared plug-in folders.

3. 03

   If macOS says it can't verify the developer, open System Settings → Privacy & Security, scroll down, choose Open Anyway and run the installer again.

4. 04

   Quit and reopen your DAW, then rescan its plug-ins. Logic Pro and GarageBand: restart the Mac if the plugin still doesn't appear.

• The installer puts the VST3 in /Library/Audio/Plug-Ins/VST3 and the Audio Unit in /Library/Audio/Plug-Ins/Components, the folders every DAW scans.
• A newer installer replaces the version already installed. Your presets and your licence stay.

My software

Install on Windows

One Setup file per plugin, 64-bit. Each plugin's section below has its requirements.

1. 01

   Download the Windows installer from your licence page: Account → My software → the plugin → Download.

2. 02

   Close your DAW, then run the Setup file.

3. 03

   If Windows SmartScreen shows “Windows protected your PC”, click More info, then Run anyway.

4. 04

   Open your DAW and rescan its plug-ins.

• The VST3 goes to C:\Program Files\Common Files\VST3, the folder every DAW scans.
• If a file was still in use, Windows asks to restart to finish replacing it.
• A newer installer replaces the version already installed. Your presets and your licence stay.

My software

Activate a plugin

A plugin unlocks with two things: the email address of your Bounce The Mix account and your licence key. Both are in your account.

1. 01

   Load the plugin on a track in your DAW. While it's locked, its licence panel opens by itself.

2. 02

   Enter the email address of your Bounce The Mix account: the one you sign in with, not necessarily the one you paid with.

3. 03

   Paste your licence key. It's in Account → My software → the plugin → Reveal key; Copy puts it on the clipboard.

4. 04

   Choose Activate. The plugin checks the key with bouncethemix.com once and unlocks on this computer.

• Email and key go together: a key only activates with the email of the account it belongs to. If the plugin says the licence wasn't found, check the email first.
• Signed in with Google or Apple? Your account email is the one that service gave us. If you hid your email with Apple, it's the relay address ending in privaterelay.appleid.com, shown in your account settings.
• A trial activates the same way, with the trial key from My software. Internet is needed for the activation itself; afterwards see “Licence check and working offline”.

My software

Move to another computer

A licence covers a set number of computers at the same time (each plugin's section says how many). Moving is free and immediate: free a slot, activate on the new computer.

1. 01

   In Account → My software → the plugin, under Activated devices, deactivate the computer you no longer use. The plugin's own licence panel can also deactivate the computer it runs on.

2. 02

   Install the plugin on the new computer and activate it with the same email and key.

• Reinstalling the operating system, a new disk or a new user account counts as a new computer: deactivate the old entry first, or its slot stays taken.
• Deactivate and reactivate as often as you need: there's no limit.

My software

The plugin doesn't show in my DAW

Most of the time the DAW just hasn't rescanned. Go through these in order.

1. 01

   Rescan the plug-ins. Ableton Live: Settings → Plug-Ins → Rescan. Logic Pro: Settings → Plug-in Manager → Reset & Rescan Selection. FL Studio: Options → Manage plugins → Find plugins. Studio One: Options → Locations → VST Plug-ins. Cubase: Studio → VST Plug-in Manager → Rescan. Reaper: Preferences → Plug-ins → VST → Re-scan.

2. 02

   Check the format your DAW loads. Logic Pro and GarageBand use Audio Units only (install the AU); Ableton Live, FL Studio, Studio One, Cubase, Reaper and Bitwig load VST3. Our plugins are 64-bit: a 32-bit DAW can't load them.

3. 03

   Check the folders your DAW scans: on macOS /Library/Audio/Plug-Ins/VST3 and /Library/Audio/Plug-Ins/Components, on Windows C:\Program Files\Common Files\VST3. If your DAW only scans a custom folder, add these.

4. 04

   Logic Pro validates every Audio Unit before listing it. A plugin installed while Logic was open may need a restart of the Mac, then Plug-in Manager → Reset & Rescan Selection.

• Still nothing? Write to us with your DAW and its version, your operating system and the plugin version: we'll sort it out together.

Write to us

I lost my licence key

Your key lives in your account, never only in an email.

• Account → My software → the plugin → Reveal key shows it; Copy puts it on the clipboard. Paste it rather than typing it: 0 and O, 1 and I are easy to mix up.
• Can't sign in? Use “Forgot password?” on the sign-in page: the reset link goes to your account's email.
• Bought without an account? The order email has the button to create it: your key is waiting there.

My software Reset your password

Updates

New versions are announced inside the plugin and on the bell in your account, never by email.

1. 01

   When a newer version exists, the plugin tells you the next time you open it, with what changed. Choose Download Update.

2. 02

   The plugin asks where to save the installer, downloads it with a progress bar and checks the file.

3. 03

   Run the installer: it replaces the old version and keeps your presets and licence. Then reopen your DAW.

• Your licence page has the newest installer too, with what changed.
• An older build whose Download Update only opens the website, or that doesn't announce updates yet: download the new installer from your licence page once; from then on the plugin downloads its updates itself.
• Updating doesn't use a slot: the computer stays activated.

My software

Free trials

Paid plugins come with a free trial of the full plugin, no card needed; each plugin's section says how many days. Preset packs released later come with a bought or free licence, not with a trial.

• Start it from the plugin's page while signed in (the trial is a licence in your name, so it needs an account). The clock starts when you click, so start it on the computer you'll install on.
• You get a trial key in Account → My software: install the plugin and activate it as usual.
• When the trial ends, the plugin lets the sound through untouched and shows its licence panel. Your projects and presets stay as they are.
• Buying during or after the trial keeps the same key and the same computers: nothing to reinstall or re-enter, the plugin unlocks the next time you open it. One free trial per person and per plugin.

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Licence check and working offline

A plugin checks its licence with bouncethemix.com when it loads and again every so often, in the background.

• Without internet it keeps working for a grace period after its last check; each plugin's section says how long. Connect the computer once in a while and nothing changes.
• A failed connection never locks the plugin by itself: it only locks once the grace period has passed without a check.