Terms of Service

1. Who we are and what these Terms cover

Bounce The Mix ("we", "us", "the platform") is a website and mobile app operated by Francisco Alexandre Teodoro Teixeira. See the legal identity note at the bottom of this page for our full details. We run a digital Store (sample packs and licensed plugins), production Services (Mix & Master, Ghost Production, Music Production) carried out by independent specialists we call Providers, and an Academy subscription with mentor-led courses and, on some plans, private sessions with a mentor. Creating an account, on the site or in the app, buying something, or using any part of the platform means you accept these Terms, our Privacy Policy and our Refund Policy. The three form one agreement. Purchases and payments are made on the website; the app lets you use and follow what you already have.

2. Eligibility and your account

You must be at least 18, or the age of majority where you live if that's older. You're responsible for keeping your login details private and for what happens on your account, unless you've told us about unauthorised use. Give us accurate information (name, email, billing details) and keep it current. We can suspend or close an account that breaks these Terms, is used fraudulently, or where the law requires it (Section 21). One account per email address: an address that is only another way of writing one that already has an account (for example with a +tag, or a Gmail address with extra dots) counts as the same address and can't be used to open a second account.

3. Store purchases, digital content and your right of withdrawal

Store products are sold as digital files, delivered by download or streaming as soon as you pay. The licence is non-exclusive and non-transferable: you can use the files in your own productions, commercial releases included, unless a product page says otherwise. You can't resell, redistribute, sub-license or repackage the files themselves, on their own or folded into another pack or plugin, even if you've changed them.

EU consumers normally get 14 days to cancel an online purchase without giving a reason. That right doesn't apply once you've asked for a digital product to start being delivered right away and you've acknowledged losing the right of withdrawal, and it doesn't apply to a service we've fully carried out at your request within those 14 days. Paying for a Store item counts as that request: the file is available the moment you pay, so the withdrawal right ends when the download link is issued. This doesn't touch your right to a refund for a faulty or misdescribed file under our Refund Policy, or any right the law won't let you sign away.

Plugin licences follow the rules above plus the specifics in Section 4: activation limits, updates and licence keys.

4. Plugin licences

Buying a plugin gives you a personal licence key, good for the number of simultaneous activations shown on the product page, typically 3, to install and use it on your own computers. The key stays tied to your account. Once every slot is used, it won't activate on another device until you free one up; you can deactivate an installation yourself from your dashboard. Sharing the key doesn't get around this, it just uses up your slots faster. Activating a plugin, or starting its free trial, counts as delivery: it's no longer refundable for a change of mind under the digital-content rule in Section 3. We may release updates; if a major version needs a new licence term, we'll tell you before it affects your access. Some plugins also get preset packs from time to time, included at no extra cost with a paid licence (a perpetual licence, or a subscription licence still within its term), not with a free trial. We don't commit to a number of packs or a schedule. While your licence is active, the plugin offers each new pack and, only when you choose to install it, downloads it and adds its presets to its own folder on your computer, without changing or removing your own presets; you can also download the pack file from your licence page. You can use the presets in your own productions, but you can't share, resell or redistribute the pack files or the presets. If your licence ends, is refunded or revoked, you can no longer download packs, and presets you've already installed only work while the plugin does. Each person gets one free trial per plugin, whatever the number of accounts. To keep it that way we check each trial request and activation for signs of a repeated trial (Privacy Policy, Section 2): a request may be refused, or a trial put on hold until our team reviews it; if it wasn't a repeat, we release it and give back the days it was on hold. Contact us if you think it's a mistake.

5. Guest purchases and claiming your account

You can buy from the Store or request a Service without a password ("guest checkout"). After a guest purchase we email a link to set a password and turn it into a full account. That link works for 30 days from the order; after that you can request a fresh one, valid for 7 more days, sent to the same email. Signing up with the same email also links your past guest orders: for your security, we email that address a link, valid for 24 hours, to choose your password, and once you do, they're in your account. Signing in with Google or Apple with that same email does the same; an address Apple hides is a different email, so it doesn't link them. Until you claim it, a guest order can only be managed through the email link, not a logged-in account.

6. Coupons, gift cards, store credit and referrals

Coupon and discount codes work under whatever conditions are shown when you apply them: which products they cover, when they expire, whether they stack with other offers. We can limit a code to one use per customer or order, and cancel one obtained fraudulently or in breach of these Terms. We can also withdraw a code at any time, for example when a partnership ends. A withdrawn code shows as not valid in the cart, so you see the price without it before you pay; it doesn't change a payment you had already started or an order already paid. Only one code applies per order. No code applies to an order that includes a product already on offer in the Store (a launch offer, a campaign price or another special offer, shown with the normal price struck through and an end date or countdown); the cart tells you before you pay. During a campaign, the cart shows the campaign's code as applied automatically: it is already included in the reduced price, so you don't type it, can't remove it, and no other code can be added. A partner's link applies that partner's code for you during that visit only (until you close the browser, and never more than 2 hours after you opened the link) and, when it applies to your cart, takes the place of a code you entered before; to use your own code instead, enter it in the cart.

Some of our marketing emails include a personal code: it works for one Store order, once, until the date shown in the email, and only when you're signed in to the account with the email address we sent it to. It can't be combined with other codes, and it doesn't apply to an order that includes a product already on offer (a launch offer or another special offer). Who gets a personal code is chosen automatically (Privacy Policy, Section 2), and nobody gets more than one every 6 months.

A gift purchase (a subscription, session credits, store credit or a plugin licence bought for someone else) comes as a redemption code, valid 12 months unless stated otherwise. Once redeemed, it belongs to the redeeming account and follows the rules for that kind of benefit, an Academy subscription follows Section 10, for example. An unredeemed code can be refunded to the buyer under our Refund Policy; a redeemed one follows the rules of whatever it turned into.

Store credit, whether from a refund, a promotion or our referral programme, has no cash value. It can't be withdrawn or exchanged for money, only spent in the Store, and it expires on the date shown in your account when it was granted, if there is one. Store credit is used automatically on a Store purchase (the credit from a friend's invite only on an order of at least twice its amount, see the next paragraph), but never together with a discount code (including a campaign page's discount applied as a code at checkout, when the campaign doesn't lower the Store price): when one applies, the credit isn't used on that order and stays in your balance until its expiry date, if it has one. A reduced price shown in the Store (a launch offer, a campaign price whose code the cart shows as applied automatically, or another special offer) counts as a reduced price, not as a discount code, for this rule, so your credit is used on it.

Refer a friend: your friend gets store credit once they've signed up through your link and their email is confirmed, and you get store credit once they complete their first paid order, on the terms shown on the referral page at the time you refer them (validity window, monthly caps, which orders qualify). Your friend's credit can only be used on an order whose products come to at least twice the credit (an optional tip doesn't count). An order whose products are paid entirely with store credit isn't a paid order, even with a tip. If the order that earned you credit is refunded in full, or its payment is reversed after a card dispute, the part of that credit you haven't spent is withdrawn. Each person can take part only once (see Section 2 on one account per email address). We can change or end the programme at any time; credit already granted keeps its original expiry.

7. Services (Mix & Master, Ghost Production, Music Production)

Services are carried out by independent specialists, Providers, who work through the platform on the brief and reference files you give us. We run the marketplace, the payments, the chat and the delivery; the Provider does the creative work.

• A request without a fixed price gets a quote: total price, turnaround, and how many revisions are included. You accept it before any work starts. Payment splits in two: 50% to start, 50% when the final files are ready. A fixed-price Mix & Master charges the deposit when you place the request.
• You always get a demo to approve before the final files. The revisions in your quote are free; an extra one is priced separately and isn't refundable once paid.
• The final payment unlocks the final files, usually a ZIP of WAV or stem files. Before that you can listen to a watermarked preview to check the work. Once you've paid and the files unlock, that payment stands, so listen to the demo carefully and ask for changes before approving it.
• We delete a request's files, demos, finals and chat attachments, permanently 30 days after it's completed or cancelled. We remind you first.
• All communication with your Provider stays in the platform chat, which we may monitor for safety and quality. Sharing personal contact details, or arranging payment outside the platform, isn't allowed and can get an account suspended.
• Turnaround times in a quote are estimates, not promises. Section 8 covers who owns the delivered work.
• Before each payment on a request, we ask you to confirm you accept the conditions for that specific request, and we keep a record of it.

8. Ownership of service deliverables

Once a request is paid in full, deposit and final payment, ownership of the delivered files passes to you, along with the right to use them commercially. That includes a Ghost Production track released under your own name or alias. The exception is third-party material the Provider was told to use, a sample, a preset, a stock sound, which stays under its own licence. The Provider keeps no claim to finished, fully paid work and can't resell or reuse it. If a request is cancelled or only partly paid, nothing transfers to you, and the Provider can reuse unpaid work.

9. Content you give us

Uploading a brief, reference tracks, project files or stems for a request means you confirm you have the right to share them for that purpose. You grant us and the assigned Provider a licence to store, reproduce and process them solely to carry out the request. You're responsible for what you upload. We can remove content that infringes someone's rights, breaks the law, or breaches these Terms, and suspend an account for repeated violations. Product and mentor reviews must describe your own experience. A comment is refused automatically when our filter finds a link, an email address, a phone number, an @handle, the name of certain social or messaging apps, or certain swear words; you can edit it and try again. We can hide a review that breaks these Terms.

10. Academy subscriptions

Academy plans, Basic and Premium, renew monthly to the payment method on file until you cancel. A subscription gives streaming access to the courses while it's active, plus a monthly allowance of private sessions with a mentor on plans that include it. Course content is for streaming and personal learning only: you can't download it, record it, or share it outside your own account. You can switch plans any time from your dashboard. Moving to a cheaper plan takes effect at the end of the current billing period, with no credit for the unused difference. Moving to a pricier one can charge a prorated difference right away, shown before you confirm. Our Refund Policy covers cancellations and refunds. Plans that include track feedback let you send a mentor a link to a track, up to the monthly number shown for your plan. Mentors aim to answer within 2 to 5 business days on Premium and 4 business days to 1 week on Basic; these are targets, not guarantees. You can withdraw a request until the mentor starts on it. A withdrawn or declined request doesn't count towards your monthly number; an answered one does. If an answer didn't help, you can tell us from the answer and our team will look at it.

11. Private sessions with a mentor

A plan or credit pack that includes private sessions lets you request sessions with a mentor, from their open hours and at least 24 hours ahead. A session lasts 90 minutes. A request is confirmed when the mentor approves it (some mentors confirm requests straight away). The mentor answers within 24 hours, and at the latest 14 hours before the start; otherwise the request expires. While it waits, the time and your credit or monthly session are held; if the mentor declines or the request expires, they come straight back. You can withdraw a request free of charge until it is approved. Withdrawing a request, or cancelling a confirmed session with at least 12 hours' notice, is free, but three of these within 7 days pause new requests for 24 hours. You can have up to 3 requests waiting at a time, and one per mentor. From 15 minutes before the start, when the join button appears, you can no longer cancel the session. Up to 24 hours before the start, a mentor may ask to move a confirmed session to another time; you can accept it or keep the original time. If you don't answer before the original time, the session is cancelled and your credit or monthly session comes back, unless you and the mentor both join at the original time: then it counts as a normal session. Cancelling with less than 12 hours' notice, or not joining within 15 minutes of the start, uses the credit or monthly session. A customer no-show is only recorded when our system shows the mentor was in the call and you were not, and you always get 15 minutes from the moment the mentor opens the room. If the system has no record of it, our team reviews the case before the credit or monthly session is used. If neither of you joins, the credit or monthly session comes back. Once in any 90-day period, your first late cancellation or no-show is given back as a courtesy: the credit or monthly session comes back to you automatically. If the fault is the mentor's (they don't show up, cancel, or leave and don't return within 15 minutes), your credit or monthly session is safe and we'll help you rebook. Once a session is confirmed, you and the mentor can message each other on the platform to prepare it: text and links from the music and file services listed in the chat, no contact details or other platforms, up to 60 messages per session. The chat becomes read-only 48 hours after the session; the mentor may close it earlier and isn't expected to answer outside the session, and our team may read it to keep the platform safe, enforce these rules and resolve disputes. When recording is switched on, sessions are recorded for quality and support, and the session room tells you before you join. The recording starts automatically and neither you nor the mentor can stop it. Only Bounce The Mix administrators can access recordings, not you and not the mentor, and we delete them after a limited period (see our Privacy Policy). You may not record or redistribute a session. Mentors give sessions from a computer; you can join from a computer, your phone's browser or our iPhone app.

12. Providers and mentors are independent

Providers and mentors are independent specialists who use the platform to offer their services. They're not our employees, partners or agents. We vet them, run the marketplace, payments and communication tools, and step in when a dispute needs sorting, but we don't control the creative or teaching calls they make inside a request or session. Nothing here creates an employment, agency or partnership relationship between you, a Provider or mentor, and us.

13. Acceptable use

Don't use the platform for anything unlawful or fraudulent, or that infringes someone's rights. Don't upload malicious files or try to break into the site or another account. Don't harass, threaten or abuse another user, Provider, mentor or a member of our team. Don't misrepresent who you are or your right to content you upload. Don't go around the platform to pay a Provider or mentor directly for platform-sourced work. Don't scrape the site or use bots outside its intended use. We can suspend or end access for breaking this section. In our app you can report a chat, or a message someone sent you, from the chat itself; you can also write to info@bouncethemix.com. Our team reads every report, can read the conversation and may remove content, move a project to another Provider or suspend an account (Section 21).

14. Our intellectual property

The Bounce The Mix name, logo, site design and the content we made ourselves belong to us or our licensors, and are protected by copyright and trademark law. This excludes Store products licensed to you under Section 3 and content Providers, mentors or you supply. These Terms give you no rights to that material beyond using the platform as intended.

15. Third-party services

Stripe handles payments, including PayPal payments routed through it. Daily.co runs video calls for mentor sessions. Some notifications may reach you or our team through Telegram. If you sign in with Google or Apple, that account stays under Google's or Apple's own terms. If you hide your email with Apple, our emails (receipts, downloads, security notices) only reach you while Apple keeps forwarding them, so keep that forwarding on or change your account email to your real one in your settings. A third-party service linked from or built into the platform has its own terms, which we don't control.

16. Availability and changes to the service

We work to keep the platform up and reliable, but we don't promise it'll always be uninterrupted or error-free. We do maintenance, and features change, get added or get dropped as the platform grows. We'll give reasonable notice before dropping something you're actively paying for, an Academy plan or an active subscription, where that's practical.

17. Disclaimers

The platform, Store, Services and Academy are provided "as is" and "as available". Turnaround times, course outcomes and mentor availability are estimates, not guarantees. We don't promise a Provider's or mentor's work will match your subjective creative taste beyond what the brief and quote agreed to; our Refund Policy sets out what happens instead. This section doesn't limit any right you have under consumer-protection law that can't be excluded by contract.

18. Limitation of liability

To the extent the law allows, our total liability to you for any claim about your use of the platform is capped at what you paid us for the order, subscription period, or service request the claim relates to. We're not liable for indirect or consequential losses, lost profits included, except where the loss comes from our gross negligence, wilful misconduct, or death or injury we caused, or where the law won't allow the cap.

19. Indemnification

You'll cover us for any loss, claim or expense, reasonable legal costs included, that comes from your breach of these Terms, misuse of the platform, or content you upload that infringes someone's rights, to the extent it was your doing.

20. Cancellations and refunds

See our Refund Policy for exactly how refunds and cancellations work. It's part of these Terms.

21. Suspension and termination

You can stop using the platform and close your account any time; see our Privacy Policy for how to request deletion. If you have an Academy subscription, deleting your account cancels it, as our Refund Policy explains. We can suspend or end your access, immediately if warranted, if you seriously or repeatedly break these Terms, if we reasonably suspect fraud or abuse, or where the law requires it. We'll explain why where we can. Sections that should outlive account closure, ownership of delivered work, liability limits, indemnification, governing law, still apply after it's closed. While your access is suspended you can't sign in, so the courses, downloads and bookings in your account aren't available until it's restored. Suspending or ending access doesn't by itself cancel or refund anything: open service requests and booked sessions are handled with you by our team, plugin licences you've already activated keep working, and unused credits stay on your account under their usual expiry. If we end your access for good, we cancel your Academy subscription at the end of the period you've paid for. While you can't sign in, you can still email info@bouncethemix.com to cancel a subscription, ask about a refund or exercise your data rights.

22. Changes to these Terms

We can update these Terms as the platform or the law changes. The new version goes up here with a fresh "last updated" date. For a material change, we'll also try to email active subscribers before it takes effect. Using the platform after a change takes effect means you've accepted it.

23. Governing law and disputes

These Terms, and any dispute about them or your use of the platform, are governed by Portuguese law. Mandatory consumer-protection rules of your own country still apply in your favour where they're stronger. Portuguese courts have jurisdiction, without taking away your right as a consumer to sue in the courts where you live.

We're not currently required to, and don't, use a specific consumer-arbitration body. We handle every complaint that comes through our Contact page directly.

24. Contact

Questions about these Terms can go through our Contact page or the email address below.